Freshworks (FRSH) Earnings: Q3 2026 Results

The quarter ended September 30, 2026 and Freshworks published the results on November 3, 2026. Revenue and diluted EPS are shown against Q3 2025, the same quarter a year earlier, which takes seasonal swings out of the comparison. Freshworks reports EPS two ways: GAAP, under the accounting rules every US filer follows, and non-GAAP, which leaves out items the company considers outside its operating results. The release reconciles the two, and when they diverge, the reconciliation says why.

• Freshworks' 2026 figures include FireHydrant, an AI-powered incident management software company it acquired in January 2026.
• Q4 2025 GAAP EPS of $0.67 in the history table includes a $151.7 million release of a tax valuation allowance.

Source: Freshworks Q3 2026 earnings release, November 3, 2026. Also in the Form 10-Q for the quarter ended September 30, 2026. Figures as reported; checked against the release on November 10, 2026.

How Freshworks splits revenue in its own release, under its own labels, for Q3 2026 against Q3 2025. Indented lines are parts of the line above them.

• Freshworks's North America revenue was $117 million in Q3 2026, up 17% from $99.9 million in Q3 2025, 48% of total revenue.
• Freshworks's Europe, Middle East and Africa revenue was $94.0 million in Q3 2026, up 12% from $83.6 million in Q3 2025, 38% of total revenue.
• Freshworks's Asia Pacific revenue was $27.7 million in Q3 2026, up 7% from $25.8 million in Q3 2025, 11% of total revenue.
• Freshworks's Other revenue was $7.1 million in Q3 2026, up 21% from $5.8 million in Q3 2025, 3% of total revenue.

Segment lines are the figures writers cite most often, because they show where the growth in a quarter came from. Companies redraw their segments from time to time and restate the prior year to match, so a year-ago figure here can differ from the one printed a year ago. When that has happened, the note above says so.

From the earnings release

Freshworks prints its outlook as a table in millions of dollars, with the fourth quarter first and the full year second. Footnote (1) says revenue and non-GAAP income from operations use exchange rates as of October 30, 2026; footnote (2) says per-share figures assume 266.0 million and 272.3 million weighted-average shares.

In its Q3 2026 release, Freshworks said:

“Fourth Quarter 2026 Full Year 2026 Revenue (1) $253.5-$254.5 $965.0-$966.0”

“Non-GAAP income from operations (1) $68.0-$70.0 $238.0-$240.0”

“Non-GAAP net income per share (2) ~ $0.21 ~ $0.71”

Source: Freshworks Q3 2026 earnings release, Nov 3, 2026.

This is the company's own guidance as of Nov 3, 2026, quoted as given. Walnut does not make forecasts of its own. Analyst estimates for the coming quarters are on the FRSH forecast page.

Revenue and diluted EPS for the last 5 quarters. Each date links to that quarter's release.

GAAP revenue and diluted net income (loss) per share, each as first reported in that quarter's release.

We do not hold a confirmed date for Freshworks's next report. Companies post the date on their investor relations site a few weeks ahead, usually with the time of the conference call.

Each quarter keeps its own page with the figures as reported, so a link to one stays pointed at the same numbers after the next report.

• Q3 2026 (this page), reported Nov 3, 2026

Freshworks sells subscription software in two product groups: employee experience (EX), which includes Freshservice, Freshservice for Business Teams, Device42 and FireHydrant, and customer experience (CX), the Freshdesk suite. It adds Freddy AI Agent, Freddy AI Copilot and Freddy AI Insights on top. Total revenue was $245.4 million in Q3 2026, up 14% from $215.1 million, and also 14% in constant currency. (Freshworks Form 10-Q, Q3 2026, Nov 3, 2026; Freshworks Q3 2026 earnings release, Nov 3, 2026)

By geography, North America was $116.7 million, Europe, Middle East and Africa $94.0 million, Asia Pacific $27.7 million and other regions $7.1 million. The United States alone was approximately $105.0 million, or about 43% of revenue, and the United Kingdom $32.2 million, about 13%. (Freshworks Form 10-Q, Q3 2026, Nov 3, 2026)

Of the $30.3 million increase in revenue, the 10-Q attributes approximately $14.8 million to customers Freshworks already had a year earlier, net of contraction and churn, and approximately $15.5 million to customers added in the twelve months to September 30, 2026. Net dollar retention was 104%, against 105% a year earlier. (Freshworks Form 10-Q, Q3 2026, Nov 3, 2026; Freshworks Q3 2026 earnings release, Nov 3, 2026)

Freshworks is moving to larger customers. Customers contributing more than $100,000 in annual recurring revenue (ARR) rose 25% to 1,821, while those above $5,000 grew 5% to 25,498. After the quarter ended, Freshworks passed $1 billion in ARR, ahead of its earlier year-end estimate. (Freshworks Q3 2026 earnings release, Nov 3, 2026)

Freshworks earned $18.3 million, or $0.07 per diluted share, in Q3 2026, against a loss of $4.7 million, or $0.02 per share, a year earlier. GAAP income from operations was $28.2 million, an 11.5% margin, against a loss of $7.5 million. The tax line was large: a $14.3 million provision on $32.5 million of pre-tax income. (Freshworks Q3 2026 earnings release, Nov 3, 2026)

Non-GAAP diluted EPS was $0.22, up from $0.16, and non-GAAP operating margin was 29.8%. The non-GAAP figures exclude stock-based compensation, which was $38.8 million in the quarter, down from $48.5 million, plus employer payroll taxes on stock transactions, amortization of acquired intangibles, restructuring charges and acquisition expenses. (Freshworks Q3 2026 earnings release, Nov 3, 2026)

Buybacks have shrunk the share count. Diluted weighted-average shares were 266.4 million, against 286.2 million for GAAP a year earlier. Freshworks repurchased 2,737,014 shares for $27.2 million in Q3 and 26,780,535 shares for $231.7 million in the first nine months of 2026, with $168.3 million left under its 2026 program. (Freshworks Q3 2026 earnings release, Nov 3, 2026; Freshworks Form 10-Q, Q3 2026, Nov 3, 2026)

Diluted EPS divides net income by the weighted average number of shares outstanding in the quarter, plus the shares that options and other equity awards could add. Buybacks shrink that count and lift EPS for the same profit; share issuance and stock awards enlarge it.

Freshworks gives quarterly and full-year guidance in its release. For Q4 2026 it expects revenue of $253.5 million to $254.5 million, about 14% growth, non-GAAP income from operations of $68.0 million to $70.0 million and non-GAAP EPS of about $0.21. For full year 2026 it expects revenue of $965.0 million to $966.0 million, about 15% growth, and non-GAAP EPS of about $0.71. (Freshworks Q3 2026 earnings release, Nov 3, 2026)

The outlook uses exchange rates as of October 30, 2026, and the per-share figures assume 266.0 million weighted-average shares for Q4 and 272.3 million for the year. (Freshworks Q3 2026 earnings release, Nov 3, 2026)

A consensus figure is the average of the models published by the analysts who cover Freshworks, collected by a data provider and revised up to the day of the report. A quarter that lands above it says how expectations were set as much as how the business did, and the share price on the day also reflects the guidance and the lines no consensus covers.

The consensus figures on this page are Yahoo Finance's, as pulled on the date shown. Each comes with the number of analysts behind it; the smaller that number, the more one revised estimate can move the average.

The figures below are the ones Freshworks's own release and filings put weight on for Q3 2026, with the latest reported value for each.

What the quarter means for a holding is a separate question from what it reported. The case for and against owning FRSH is on is FRSH a buy or a sell?, what analysts expect next is on the FRSH forecast, and what the company does is on the Freshworks (FRSH) stock page.

Every number on this page can be traced to a document Freshworks published. Checking one takes a couple of minutes, and it is worth doing before you quote a figure anywhere.

• The results release is the document linked in the source line above. Companies publish it on their investor relations site at the moment results go out, and it carries the headline tables: revenue, operating income, net income and EPS for the quarter and the year-ago quarter.
• The same release is filed with the SEC as Exhibit 99.1 to a Form 8-K under Item 2.02, usually on the day of the report. The SEC copy does not change after the fact, which makes it the safer thing to link when you cite a number.
• The quarterly report (Form 10-Q) follows within a few weeks and carries the full financial statements, the segment note and management's discussion of what changed. The fourth quarter is covered by the annual report (Form 10-K) instead.
• Restated comparisons are flagged in the notes on this page. When a company redraws its segments or changes how it adjusts EPS, it restates the year-ago column, so the year-ago figure in a new release can differ from the one printed a year ago. This page always uses the comparison in the newer release, because that is the like-for-like one.

A walk-through of every line in a release, with what each one tells you, is in how to read an earnings report.